RETURNS & REFUNDS
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items not eligible for return:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In certain cases, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of whether your refund is approved or rejected.
If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before the official refund is posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at: naialmpro@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at naialmpro@gmail.com and send your item to:
9 rue des Capucines, Florensac, Hérault, 34510, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the item is returned, a gift certificate will be sent to you by mail.
If the item wasn’t marked as a gift when purchased, or if the person who gave you the gift had the order shipped to themselves to give to you later, we will send the refund to the gift-giver and they will know you returned their gift.
Shipping
To return your product, you should mail it to the following address:
9 rue des Capucines, Florensac, Hérault, 34510, France.
Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.